The Real Value of Remote Support in Production Printing

Support doesn’t begin after the paperwork is signed. It begins the moment a system goes into production.

When a printing system goes down, nothing else matters. Production stops. Labor stands idle. SLAs are put at risk. Revenue is delayed. That is why the quality and speed of post-sale support directly impact the return on any equipment or software purchase.

At DPi, we design our systems with the understanding that uptime is everything. Remote support plays a critical role in making sure customers realize the full value of their investment long after installation.

Faster Resolution, Less Downtime

The most immediate advantage of remote support is speed.

Traditional on-site service requires scheduling, travel, and waiting. In many cases, hours or even days pass before a technician arrives. During that time, production equipment may be sitting idle.

With remote support, issues can often be diagnosed and resolved immediately. Our technicians can securely access systems, review diagnostics, and correct problems without waiting for someone to arrive on-site. When production interruptions occur, fast resolution protects throughput and keeps commitments intact.

Downtime is expensive. Remote support reduces it.

Support That Works Around Your Operation

Today’s production environments are not always centralized. Many operations run multiple shifts, multiple facilities, or hybrid management structures. When a problem arises, the right person may not be physically present.

Remote support allows supervisors, managers, and technical staff to receive assistance wherever they are. Whether someone is on the plant floor, at another location, or working remotely, help is still available. This flexibility is especially valuable for organizations managing multiple sites or lean teams.

Lower Cost Without Sacrificing Expertise

Because remote support eliminates travel time and on-site visits for many issues, it is also more cost-effective. Problems can be resolved without the added expense of technician dispatches, which allows vendors to deliver higher-quality support at a lower overall cost.

This matters in an industry where margins are tight and every operational expense counts.

Direct Access to Specialized Knowledge

Modern printing systems and software platforms are powerful, but they can also be complex. Diagnosing error codes, performance issues, or configuration conflicts is not always something an operator should be expected to handle alone.

Remote support gives customers direct access to technicians who work with these systems every day. They have seen the issue before. They understand the underlying cause. They have the tools and diagnostic access required to fix it correctly and efficiently.

This also addresses a common risk in production environments: reliance on a single in-house expert. When that person is unavailable, issues can linger. With remote support, customers are backed by a team with diverse skill sets, available when it matters most.

Built-In Knowledge Transfer

Remote support is not just about fixing problems. It is also an opportunity for learning.

As your team works alongside DPi technicians during remote sessions, they gain insight into system behavior, troubleshooting techniques, and best practices. Over time, this knowledge transfer helps your staff resolve future issues faster and operate more confidently.

Designed Into Every DPi System

Remote support is not an afterthought at DPi. It is built into our systems from the start.

Our remote service capabilities were developed early, long before remote diagnostics became common in the print industry. They are designed to minimize downtime, reduce costs, and keep production moving.

When you invest in DPi hardware and software, you are also investing in a support structure built around responsiveness, expertise, and long-term productivity.

Because equipment performance matters.
And support only matters if it works when you need it.